Refund & Return Policy

We want you to be completely happy with what reaches you. Because our products are handmade personal-care and food items, our policy is simple, hygienic and fair:

Damaged, defective or wrong items

If your order arrives damaged, leaking, or different from what you ordered, tell us within 7 days of delivery with your order number and an unboxing video or photos showing the issue. We will send a free replacement or issue a full refund to your original payment method — your choice. The unboxing video is the one thing we insist on; it protects both of us, so we request you record one while opening every parcel.

Hygiene & food products

For reasons of hygiene and safety, opened or used products cannot be returned — this covers soaps, oils, shampoo, tooth powder and all food items. Unopened products in their original sealed packaging remain eligible under the 7-day window above.

What is not covered

Change of mind after the product has been opened or used.
Natural variations in colour, texture or aroma — our products are handmade in small batches, and slight variation between batches is normal and expected.
Damage caused after delivery, or requests raised beyond the 7-day window.

Refund timelines

Approved refunds are initiated within 2 business days. Your bank or card issuer may take a further 5–7 business days to credit the amount, as per Razorpay's settlement timelines. Failed or abandoned payment amounts, if deducted, are auto-refunded by your bank/Razorpay per their timelines.

How to raise a request

Email [email protected] or use the contact form with your order number and your unboxing video. A real person replies — usually the same day.